Supported entry points, project types and fields

The app is built on the Jira UI Modifications Forge extension point, as it's the only module that enables the detailed analytics use case. However, it has some limitations, which are listed below.

Supported entry points

We can generate metrics only on issues created via the Global Issue Create modal. We cannot measure issues created via REST API or issues created without opening the modal, like inline creation in backlog.

The Global Issue Create modal can be opened from many places in Jira. We can support only the entry points supported by Jira UI modifications extension point. These entry points cover almost all Issue Create modal openings in most cases.

Supported project types

As supported by UIM:

• company-managed and team-managed Jira Software

• company-managed and team-managed Jira Work Management

Supported fields

We support all the fields supported by UI modifications on Global Issue Create. The fields are listed in the UIM docs.

Text and textarea field types

For these field types, the change event is triggered on blur - when the user clicks away. Because of this, if the user clicks the Create button to submit the form while such a field is still focused, we’re not able to present a point in time when this field was changed - since it was still in ‘edit mode’ when the user submitted the form. In such case, we can’t determine whether the field was changed by the user or another app - and the field is displayed under 'Other fields changed by the user or apps' on the Replay page.